Privacy Policy – Hestia Technology, Lda

Last updated: September 4, 2025

This Privacy Policy describes how Hestia Technology, Lda (“we”, “our” or “the Company”), headquartered at Incubadora IPCA, Campus IPCA, Lugar do Aldão, 4750-810 Vila Frescaínha São Martinho, NIPC 518567680, collects, uses, shares and protects your personal data.

Your privacy is of the utmost importance to us. We are committed to protecting your personal data and treating it with the utmost transparency, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation - GDPR).

1. Data Controller

Name: Hestia Technology, Lda
Address: Incubadora IPCA, Campus IPCA, Lugar do Aldão, 4750-810 Vila Frescaínha São Martinho
NIPC: 518567680
Email for privacy questions: info@hestiatechnology.pt

2. Personal Data We Collect

As part of our activity, we collect the following types of personal data:

Identification Data: Name, address, date of birth, Tax Identification Number (NIF).
Contact Data: Email address, telephone number.
Payment Data: Payment information necessary to process transactions.
Technical Data: IP address.

3. How and When We Collect Your Data

Your personal data is collected directly through your interaction with our platforms, namely when you use our mobile application and web application to purchase or use our products and services.

4. Purpose of Processing Personal Data

We use your personal data for the exclusive purpose of:

Provision of Products and Services: To manage your user account, process your orders, carry out invoicing, manage payments and guarantee the delivery of the products or the provision of the contracted services.
Compliance with Legal Obligations: To comply with the legal obligations to which we are subject, namely in tax and accounting matters.
Customer Support: To answer your questions and provide the necessary support within the scope of our commercial relationship.

Hestia Technology, Lda does not share your data with third parties, except when it is strictly necessary for the execution of the services you have contracted with us. In this context, your data may be shared with:

Payment Platforms: To securely process your transactions.
Transport Companies: To allow the delivery of your orders to the indicated address.

We guarantee that all our partners and service providers comply with GDPR standards and treat your data with the same level of security and confidentiality as we do.

6. Data Storage and Security

Your personal data will be kept only for the period strictly necessary for the purposes for which they were collected, or for the fulfillment of legal obligations (such as, for example, the retention periods for invoices).

We implement appropriate technical and organizational security measures to protect your data against destruction, loss, alteration, unauthorized access or any other form of illicit treatment.

7. Your Rights

Under the terms of the GDPR, you are guaranteed, at all times, a set of rights in relation to your personal data:

Right of Access: Request a copy of the information we hold about you.
Right of Rectification: Request the correction of data that is incorrect or incomplete.
Right to Erasure: Request the erasure of your data (“right to be forgotten”), when they are no longer necessary for the purpose that motivated their collection or treatment, among other situations provided for by law.
Right to Limitation of Processing: Request the suspension of processing or the limitation of the scope of processing to certain categories of data or purposes.
Right of Portability: Receive the personal data you have provided us in a structured, commonly used and machine-readable format, and the right to transmit this data to another controller.
Right to Object: Object to the processing of your data, where applicable.

To exercise any of these rights, please send us your request in writing to our email dedicated to privacy issues: info@hestiatechnology.pt.

Our website and our applications do not use cookies.

9. Complaints

If you consider that the processing of your personal data by Hestia Technology, Lda violates the GDPR, you have the right to file a complaint with the competent supervisory authority:

Comissão Nacional de Proteção de Dados (CNPD)

Address: Av. D. Carlos I, 134 - 1.º, 1200-651 Lisboa
Telephone: +351 213 928 400
Email: geral@cnpd.pt

10. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be published and communicated through our channels. We recommend that you consult it regularly to stay informed.

Privacy Policy